Frequently Asked Questions

Payment methods include Visa®, MasterCard®, American Express®, Discover®, JCB®, PayPal™, Amazon Payments, Alipay, eCard Poland, Giropay, UnionPay, iDEAL, Sofort, WebMoney, check, bank wire/transfer, money order, and purchase order. Note that some payment methods might not be available in your country. 

Youlean Loudness Meter is being sold via FastSpring, an authorized reseller of software commonly used for processing purchases in the music industry. FastSpring employs Verisign SSL Certificates that meet the highest standard in the Internet security industry for secure transactions. FastSpring does not store credit card numbers, so there is no chance of unauthorized access or the numbers being stolen after a FastSpring purchase is completed.

Your name and email address will be used for the creation of the account for Support page of which you will be immediately noticed after the purchase. Youlean will never sell your data and you’ll never be spammed because of purchase through this website.

After the purchase, you will be granted a 30 days money back guarantee. It applies to wrong purchases as well. You will need to send the order number of your purchases via the Support page. We will check with the FastSpring and track down both of your payments. One will be acknowledged and the other one will be reversed to you.

License emails are sent immediately after your purchase. You will get it in a couple of minutes. Rarely, it can take up to an hour. If you don’t receive the email in a 24-hour period, please contact Youlean here.

No, the process does not require registration or email sign up.

If you did not receive your license email 24 hours after the purchase, please check your spam folder. If you still got issues, contact Youlean via the Support page.

Yes, at the Checkout you may select the number of plugins you want to order. This option is useful for studios, schools or other large facilities that use the plugin on multiple machines at the same time.

Installer for FREE and the PRO version is the same, and you can download it from this page. For more info go to the Installation & Activation section.

European countries charge VAT (Value Added Taxes) on digital download sales for buyers based in the European Union. Other countries might have their own tax policies. 

FastSpring, an official reseller for Youlean Loudness Meter, is required to charge VAT Tax or any other tax at the rate of the buyer’s country. 

All collected taxes will be paid back to the country of the purchase. 

Businesses making digital purchases can be exempted from VAT Tax by providing their valid VAT ID at the time of purchase. For those providing a VAT ID, no VAT Tax will be charged, and the VAT ID will be included on the invoice provided at purchase completion. 

You need to enter your valid VAT ID into the VAT ID field during the checkout at the Your Payment section.

Yes, currencies available for you to pay are US Dollar (USD), Euro (EUR) and Great British Pound (GBP).

If some other currency is more common for online purchase in your country, please contact Youlean via Contact page in order to enable it for your purchase.

No, every customer gets lifetime free upadates. You pay only once and enjoy all the upcoming features for free.

If you lose your serial number, please contact Youlean via the Support page to resolve the problem. 

No, using the FREE version does not require a serial number. You just download it and use it.

Using Youlean Loudness Meter plugin requires a host application. It means you need another application to use it. The most used host applications are FL Studio, Ableton Live, Pro Tools, Final Cut Pro X, Cubase, Reaper etc. 

You can use the plugin on multiple computers as long as these are your personal machines and you are the only user. This option is not applicable to companies, organizations or schools, they need to purchase a multiple license version.

On Windows, you can choose the custom installation locations. Default ones are: 

VST2 

• C:\Program Files\VSTPlugins
• C:\Program Files\VSTPlugins
• C:\Program Files\Steinberg\VSTPlugins
• C:\Program Files\Common Files\VST2
• C:\Program Files\Common Files\Steinberg\VST2
• 32-bit plug-ins on 64-bit Windows: C:\Program Files (x86)\Steinberg\VstPlugins  

VST3

• C:\Program Files\Common Files\VST3
• 32-bit VST3 plug-ins on 64-bit Windows: C:\Program Files (x86)\Common Files\VST3

More info for VST paths

AAX

• C:\Program Files\Common Files\Avid\Audio\Plug-Ins

More info for AAX paths

On macOS the default locations are:

VST2 

• Library/Audio/Plug-ins/VST
• Rarely used: Users/your username/Library/Audio/Plug-ins/VST

VST3

• Library/Audio/Plug-ins/VST3
• Rarely used: Users/your username/Library/Audio/Plug-ins/VST3

More info for VST paths

AAX

• Library/Application Support/Avid/Audio/Plug-Ins

More info for AAX paths

No, your computer does not need an internet connection for the installation process. 

On Windows copy and paste the following folder to the new machine:

C:\Users\Your Username\AppData\Local\Youlean\Youlean Loudness Meter 2

On macOS copy and paste the following folder to the new machine:

/Users/Your Username/Library/Application Support/Youlean/Youlean Loudness Meter 2

High Sierra and Mojave can make the plugin not show up or not update correctly if you do not reboot the Mac.

Please contact Youlean via the Support page.

Windows

If you have used the installer, go to Control Panel, open the Programs and Features and uninstall the plugin.

If you have installed it manually by copy and paste, you need to delete the plugin manually.

macOS

To uninstall the plug-ins from a macOS, you can just delete the specific plug-in at the following locations:

• /Library/Audio/Plug-Ins/Components/
• /Library/Audio/Plug-Ins/VST/
• /Library/Audio/Plug-Ins/VST3/
• /Library/Application Support/Avid/Audio/Plug-Ins/

There is a couple of things you need to try:

• Reboot your machine
• Rescan the plugins inside your DAW
• Check if the plugin is installed in the correct location

If that does not solve it, contact Youlean via the Support page.

Try rebooting the Mac.

If that does not solve it, contact Youlean via the Support page.

Try updating the iLok license manager. After that, reboot the machine.

If that does not solve it, contact Youlean via the Support page.

The plugin will be listed inside the “Sound Field” category.

If that happens please contact Youlean via the Support page, and write the exact steps how to reproduce the bug. If you can’t remember how the bug happened, try to remember what you were doing before the bug occurred. 

If that happens, the DOWNSCALE button might be shown on the plugin interface. Click on it until the interface becomes small enough so it can fit the screen.

Alternatively, you should delete the GuiScale.ini file and reload the plugin.

You can find that file on Windows here: C:\Users\Your Username\AppData\Local\Youlean\Youlean Loudness Meter 2

On macOS it will be here: /Users/Your Username/Library/Application Support/Youlean/Youlean Loudness Meter 2

If you encounter some issues with the new version, you can always roll back to the old one. The older releases are listed on the bottom of the Download page.

Also, please report the issues to Youlean via the Support page.

No, the old version will just be overwritten. 

In order not to miss the future updates, you can sign up to the newsletter, follow Youlean on Facebook, or check directly via the Download page.

You also have an option to enable the plugin to check for updates on every startup. (once a day)

The version of the plugin will be written in the bottom of the SETTINGS menu inside the plugin.

Yes! Every customer is getting a lifetime free updates. 

For Windows, there are: VST2, VST3, AAX

For macOS, there are: VST2, VST3, AU, AAX

Yes, the plugin is compatible with both 32-bit and 64-bit applications.

Currently, only the Windows and macOS are supported.

Youlean is building high-quality software with many features and many improvements coming over the time. The focus is on creating an amazing user experience with the price below the average and full-time customer support. This offer is our best offer so sales are not coming any time soon.

You can find the changelog on the Download page.

You can send your ideas using the Contact page. Youlean is always trying to improve the plugin, so any suggestion will be more than welcomed. 

Your feedback will improve the quality of the software you paid for and will influence the implementations of the features you need but are not present in the plugin yet.